Engaged employees have pride in their organization and its mission and are deeply committed to its success. As a result, engaged employees provide “discretionary effort,” going above basic job requirements to help the organization achieve its mission. Engaged employees find their work meaningful and rewarding and, in turn, they deliver for the organization, its leaders, their coworkers and the public.
Heated budget battles and rhetoric about the size, function, scope and effectiveness of government have placed public sector leaders under enormous pressure to maintain and improve performance while also doing more with less. One proven response to this challenge is to improve employee engagement.
When public sector employees are engaged and perform well, government also performs well, and the public has greater confidence in – and support for – government. As an independent government agency providing HR services to the public sector for more than 30 years, CPS HR Consulting understands the complexities and unique challenges of managing in government. We also know that many public sector organizations are seeking tools and resources to understand and improve engagement. For government, the stakes are too high to ignore the potential of a more engaged and committed workforce. To address these needs, CPS HR created the Institute for Public Sector Employee Engagement™ to support the public sector, share promising practices and spotlight successful government organizations.
We believe employee engagement can be measured and improved. Agencies need to survey their employees to measure engagement levels and understand the engagement issues in their workforces. Surveying employees is only the start, however. The real reward is identifying and taking steps to improve engagement. While there is no one-size-fits-all solution to improving engagement, CPS HR leverages decades of research, experience and insights to guide government organizations on a well-established path to improve engagement, as outlined below.