Los Angeles County Metropolitan Transportation Authority is seeking a Chief Customer Experience Officer. The Chief Customer Experience Officer is the highest authority responsible for overseeing the creation, management, and execution of the agency’s customer experience strategy. The position successfully directs Metro’s Communications, Marketing and Customer Care programs, initiatives, and activities to ensure a customer-centric vision and strategy.
Metro is truly unique among its national transportation constituents with broad responsibilities in the areas of planning, programming, design, operations, and construction. More than 10 million people – nearly one-third of California’s residents – live, work and play within its 1,433-square-mile service area. In addition to operating its own services, Metro administers and distributes funds for all LA County transit providers, as well as funds a wide variety of transportation projects, including highways, commuter rail, transit, arterial streets, bikeways, pedestrian connections, and demand reduction strategies.