People have many ways of gaining knowledge. We go to an online browser, read a book or article, or watch videos. Much of that information is developed through algorithms or artificial intelligence. It is static. Not alive. To learn something from another person or a customer, we rely on questions. But how powerful are the questions we ask? How you ask a question drives the value of the answer. This webinar will spell out ways to alter your questions to be more strategic, to create trust and stronger bonds, and to understand how the other person thinks.
The course meets the requirements of Government Code 19995.4(c) of 20-hours of continuing professional education biennially for all levels of supervisors in state service.