Communication skills are the foundation of effectiveness at work. With an emphasis on professional and clear communication, this one-day class will help you improve your oral communication skills, increase your ability to understand and be understood, and help you have more influence.
Improve your listening skills, assertiveness and nonverbal communications in this class.
• Describe the communication process and why it breaks down
• Listen effectively to co-workers and customers
• Differentiate between assertive, aggressive and passive communication styles
• Assess the effects of different communication styles on the speaker and the listener
• Communicate more clearly by using appropriate non-verbal behavior• Give and receive feedback effectively