More Than 250
Developed through years of expertise, CPS HR teaches up-to-date skills applicable on the job.

Interpersonal Skills


Interpersonal skills are the foundation of effective relationships at work. With an emphasis on professional and clear communication, this two-day interactive training will help you improve your oral communication skills, increase your ability to understand and be understood, and help you have more influence. This class provides you with practice in these skills, and opportunities to discuss and solve actual interpersonal work issues. Improve your first impression, your listening skills, assertiveness and nonverbal communications in this class.

Appropriate for all levels

• Describe the communication process and why it breaks down

• Listen effectively to problem-solve with customers and co-workers

• Differentiate between assertive, aggressive and passive interpersonal styles

• Explain the effects that different interpersonal styles have on ourselves and others

• Provide and receive effective feedback

• Communicate directly by using non-verbal behaviors that confirm your message

• Practice skills learned in class to improve the interpersonal process