Pitch-Perfect Communication in a Virtual World

1-DAY COURSE

Communication is essential as we adapt to the reality of working from home. Managers and employees need structure, assurance, and tools for managing change as we navigate the challenging task of doing our jobs differently.

This course helps both groups managers and employees adapt to remote work with efficiency and emotional intelligence. You’ll learn how to plan for and participate in virtual meetings with maximum effectiveness. And, you’ll upgrade your ability to email with clarity and care.

WHO SHOULD ATTEND:

Appropriate for all levels.

LEARNING OBJECTIVES

1. Accepting a new approach

How is communication different now?
How can we best communicate with our coworkers and clients?
What’s at stake if we don’t change?

2. Choosing the right communication tool

Pros and cons of common tools
Thinking creatively about available tools
Flowchart to help you choose the best method

3. Meeting virtually with emotional intelligence

See meetings from a new perspective
Plan for virtual meetings for maximum efficiency
Participate in virtual meetings with maximum attention and courtesy

4. Composing email that’s concise yet complete

Strategies for keeping it short, but thorough
MS tools to improve quality
The three golden rules of email

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