The ability to communicate in a clear and relatable way is essential for everyone in a leadership position. Whether we’re privately speaking with an employee about a performance issue or giving a presentation to executives, we must stay on message and be confident. In this one-day class, we’ll discuss best practices for one-on-one conversations, staff meetings, and formal presentations to executives.
The course meets the requirements of Government Code 19995.4(c) of 20-hours of continuing professional education biennially for all levels of supervisors in state service.
• Strategies for having assertive (rather than passive or aggressive) conversations about uncomfortable subjects, like performance issues and delegating tasks
• The best way to prepare participants for meetings, and how to run meetings efficiently
• How to anticipate and respond to questions from the audience in a professional and constructive manner
• Ways to deal with difficult personalities that interrupt your presentation