In Person Training

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CPS HR has been delivering training since 2004 to those who work in public sector organizations, including federal, state and local agencies, boards, commissions and non-profits. Our curriculum is specifically designed for public sector employees. With more than 150 soft skills courses, CPS HR supports employee development by providing:

How are you preparing your workforce to step into new technologies, new roles and create innovative solutions for those you serve?

Training Courses

Budget Process Overview

This course is designed for people who prepare, review or administer budgets or who are preparing themselves for these roles. The workshop provides you with a comprehensive overview of the California budget process and offers hands-on problem solving, open discussions, and simulated situations.

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Business Writing

This class is for you if you’d like all your business correspondence to be professionally written but in less time. Through a combination of direct instruction, group activities and individual exercises, this class is designed for the busy professional who wants to learn specific writing strategies for quickly creating easy- to -read documents.

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Coaching Within the Workplace

The three keys to successful leadership is knowing your people, getting results and establishing a positive work environment. Coaching is the leadership competency that creates development and growth within all three keys.  Coaching is a process that enables learning and development to occur and performance to improve.

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Communicating Effectively

With an emphasis on professional and clear communication, this one-day class will help you improve your oral communication skills, increase your ability to understand and be understood, and help you have more influence. Improve your listening skills, assertive skills, and nonverbal communications in this class.

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Completed Staff Work

This course for analysts will prepare you to effectively recommend solutions to management problems. The completed staff work process results in an actual product that will require only the manager’s signature to implement recommendations.

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Conversations Worth Having Workshop

This workshop is an experiential learning opportunity that will give you the ability to positively impact individual, team and organizational communication. Learn new tools to establish communication practices that support productivity, engagement, high performance teams, and positivity.

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Customer Service in the Public Sector

Today’s customers are more demanding, less tolerant, and increasingly impatient. This one-day, intensely involved workshop builds on your already positive and professional service relationships and will help you go one step further to provide exceptional customer service.

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Dealing with Difficult People

This one-day workshop helps you deal with challenging personalities in the workplace. Emphasis is on maintaining a professional approach while coping with various problem behaviors, whether it is with customers, co-workers, or even a supervisor.

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Disability Management and Early Return to Work

This course provides an overview of disability management. Public entity practitioners will learn about both “industrial” (work-related) and non-industrial injuries, and explore the similarities, and distinctions between temporary modified duty and “reasonable accommodations.”

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Effective Listening

This one-day class will help you improve your communication skills in the vital area of listening. Effective listening habits improve relationships at work, provide the opportunity to learn, and have a positive impact on productivity.

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Emotional Intelligence

Emotional intelligence describes the ability to understand one's own feelings. It also provides great insight on how emotion influences motivation and behavior. In this workshop participants will gain a better understanding of self-management and self-awareness.

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Essential Analytical Skills

This is an introductory workshop for analytical skills. Participants will develop their skills to analyze and problem solve. If you are a new analyst or are considering a career as analyst, this program will help you understand the role of the analyst and the basic skills required.

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Excel Level 1

Our Excel Level 1 is a one-day instructor-led course that provides the basic concepts and skills students need to start being productive with Microsoft Excel: how to create, save, share, and print worksheets that contain various kinds of calculations and formatting.

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Excel Level 2

Excel Level 2 is a one-day instructor-led course that provides more advanced tools for analysis and presentation of complex, realistic data in Microsoft Excel: how to manage complex workbooks, build more complex functions, use data analysis tools, make an impact with powerful chart and presentation features, and collaborate with other users.

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Excel VBA

VBA Introduction is a two -day instructor-led course that covers using VBA in Excel. The functionality and power of adding VBA to your spreadsheets will be explored allowing complete automation of your Workbooks. This course will introduce the student to programing fundamentals and give the student a solid background is programming in Excel.

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Insurance Administration, Review and Risk Transfer

This workshop will help public entity practitioners learn about the complex, and sometimes confusing, world of insurance to protect their organization and manage risk. The workshop will also help participants successfully administer their organization’s insurance and self-insurance programs.

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Microsoft Access - Level 1

Access Level 1 is a two-day instructor-led course that provides the basic concepts and skills to start using Microsoft Access: How to navigate the Access interface, and how to create and modify tables, queries, forms, and reports.

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Microsoft Power BI - Desktop

Power BI Desktop is a two-day instructor led course which introduces you to the capabilities of Power BI. If you currently the Excel Lookup Functions to separate, collect and organize data to build reports, then Power BI Desktop will make you more efficient in combining and cleaning data.

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Overview of Public Sector Exposures & Risk Management

This workshop is designed to help public entity practitioners manage their organization’s risk and exposure by ensuring a basic knowledge of the relevant laws, foundations, and applications of Risk Management as a profession

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Project Management (Introduction to)

Start building a solid foundation for your project management knowledge, concepts, and tools during this hands-on project-based workshop. As the business world grows and resources become more competitive within organizations, you will discover the necessity to continually learn how to manage increasing number of projects.

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Property & Liability Claims, Safety & Loss Control

All public entities will suffer a loss eventually. Insurance usually will pay for losses, but it does not prevent them. This workshop will help public entity practitioners plan for and mitigate losses to their organizations.

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SQL Scripting Fundamentals

This two-day, instructor-led course provides the foundational skills to write scripts in Structured Query Language to query your database efficiently and effectively.

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Workers' Compensation

This workshop will help public entity practitioners understand the purpose and history of Workers’ Compensation and gain a deep understanding of the legal work that includes enforcement agencies and the Workers’ Compensation Appeals Board (WCAB).

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Writing Skills for Analysts

In this one-day course you will learn how to analyze your writing task, determine your audience and purpose, and select the most effective strategy. The tips and techniques learned in this class are especially beneficial to collaborative writing.

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