Teleperformance

Teleperformance

Clearly the work environment has changed. As people transition back – or adapt to working virtually -managers and supervisors, and staff are faced with the challenge of creating a new work culture. There is no manual for doing this, but certainly there are experiences and institutional knowledge that can help meet this challenge.   

Courses include: Strategies for Effective Remote Management of People, Motivating Your Team, and Online Collaboration.

Courses for managers and supervisors meet the requirements of Government Code 19995.4(c) of 20-hours of continuing professional education biannually for all levels of supervisors in state service.

Interested in the teleperformance offerings below?

Balancing Work/Home Life When Working Remotely (1-hour course)
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Working from home can present new challenges for work-life boundaries. You can find yourself not being able to unplug or frequently distracted by household diversions. In either case work or life may be suffering, not to mention your overall well being. In this informative session, we will explore what you can do to create productive and healthy remote working routines and structures.

Collaborate Remotely (1- or 2-hour course)
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Effective collaboration involves communication, relationship building, clear processes and the right tools.  When working remotely, good collaboration skills become even more important.  Join this webinar to learn strategies, explore tools and examine best practices for collaborating with your co-workers even when you are not co-located.

Conducting an Effective Virtual Meeting (1-hour course)
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Virtual meetings can and should be productive. Is the group too quiet? Is everyone talking over everyone else? Are people going off track in your online meeting? There are simple techniques that you can learn as a facilitator to run effective group meetings that focus your participants on the tasks at hand.

Learn best practices for running a virtual meeting, what you should do before the meeting to prepare yourself and the participants, how to engage participants during the meeting to ensure everyone is heard and has an opportunity to participate, and maximize the time and meeting outcomes.

Creating Team Trust in a Virtual Environment (2-hour course)
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Trust is the essential ingredient for teams to work successfully in a virtual environment.  Without it, work relationships suffer, communication breaks down, productivity slows, and engagement on the job all but disappears. Given lapses of time and physical distance in a virtual environment, maintaining trust and open channels of communication become even more critical.  This session provides a context for how trust can erode and how it can be rebuilt. It offers solutions, strategies, and actions to keep trust as a top priority for virtual teams.

Cultivating a Blended Work Culture (2-hour course)
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Working virtually has become more and more prevalent in today’s workplace and is only destined to increase. In most cases,organizations will create a blended environment where some are teleworking, and some are not. This arrangement creates unique challenges for managers and supervisors as they juggle various roles, responsibilities,and challenges of segregated work teams.

This session provides insights and ideas on how to successfully blend these separate work efforts into an interconnected team.  With a focus on gaining buy-in and consensus on vision, purpose and the values that drive your services, the session offers practice in developing processes to ensure a cohesive and effective blended work culture.

Enhance Your Productivity (1- or 2-hour course)
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You are now a teleworker and working from home. You have to balance the integration of work and life and stay productive.  How do you stay focused and productive, work collaboratively with your team and co-workers and stay connected with your supervisor so she knows that you are on-task and getting work done!  This course will offer tips and strategies for enhance your productivity as a teleworker. We’ll explore technology tools and apps to stay connected and manage distractions, look at setting a schedule and prioritizing work, being proactive with your supervisor, and much more.

Ideas for Motivating Your Remote Team (1-hour course)
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There is endless research about the benefits of employee engagement and motivation in any organization and countless ideas about how to foster motivation in the workplace. Keeping your team motivated and engaged when your team is distributed and only connected virtually offers a whole additional set of challenges. Reap the benefits of a remote manager’s experiences. Explore creative and easy ideas for motivating and engaging your team regardless of location.

Improve Your Success Working from Home (30-minutes)
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Suddenly working from home may be unexpected, challenging and a bit overwhelming. There are some simple strategies you can implement to help you adapt and be successful as you transition to this new way of working.  This class offers you some best practices based on experience to help you make the most of working from home.

Keys to Managing Younger Generations (2-hour course)
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The largest demographic pool in history now occupies over 50 percent of the workplace.  These Millennials–or Generation Y–are closely followed by another sizable group: Generation Z. Intelligent, ambitious, and independent, these well-educated individuals bring talents waiting to be applied. They also bring outspoken and self-directed behavior. Rather than being told what to do, Millennials and Gen Z prefer to participate, collaborate, and contribute.

Learn and discuss with other managers key insights and best practices to team with and manage these digital natives, tapping into their innovation and technical knowledge to successfully engage them into your existing work ethic.