CASE STUDY

Process Improvement Case Study

Situation

In April 2020, Ventura County Community College District(VCCCD) entered into contract with CPS HR Consulting to begin a project to improve the three distinct recruitment processes – the Classified, Faculty and Part-Time Faculty recruitment processes.

Challenge

The project executive sponsors sought to streamline and decrease the amount of time the each process takes, make the processes more user friendly, and increase the clarity and communication of process steps to key stakeholders.

Solution

As part of a process improvement project, CPS HR held stakeholder focus groups to discover what was and wasn’t working well with each process. CPS HR then created business process diagrams for each process and gathered and analyzed processing time data. Based on these inputs, a list of strengths and 61 issues was developed. In working with VCCCD leadership, CPS prioritized the 61 issues to 13 of the most important issues to develop recommendations for.

Results

CPS HR developed 40 recommendations in three main areas: 1)improving applicant communication, 2) use of a centralized portal to manage the recruitment process information flow, and 3) conducting independent projects to resolve specific issues. CPS HR also recommended a four phased implementation plan.

In April 2020, Ventura County Community College District (VCCCD) entered into contract with CPS HR Consulting to begin a project to improve the three distinct recruitment processes – the Classified, Faculty and Part-Time Faculty recruitment processes.
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In April 2020, Ventura County Community College District (VCCCD) entered into contract with CPS HR Consulting to begin a project to improve the three distinct recruitment processes – the Classified, Faculty and Part-Time Faculty recruitment processes.
Process Improvement Case StudyDOWNLOAD
Chris Atkinson

Chris has over 10 years of experience working in private sector consulting, local government, and in internal consulting capacities. He specializes in organizational performance assessment and its several focus areas. He has assisted numerous organizations to assess problem areas and make recommendations for improvement so that they can target resources and achieve significant performance improvement.

About CPS HR Consulting

CPS HR Consulting is a self-supporting public agency providing a full range of integrated HR solutions to government and nonprofit clients across the country.  Our strategic approach to increasing the effectiveness of human resources results in improved organizational performance for our clients.  We have a deep expertise and unmatched perspective in guiding our clients in the areas of organizational strategy, recruitment and selection, classification and compensation, and training and development.