More Than 250
Developed through years of expertise, CPS HR teaches up-to-date skills applicable on the job.

Writing Effective Policies and Procedures


Policy and procedure writing is a skill that requires clarity and precision, so an agency’s principles and best practices can be understood, followed, and enforced. In this one-day workshop, participants will learn what distinguishes a policy from a procedure, best planning and writing practices for both, and how visual design can impact readability. Exercises will introduce and practice common procedure formats such as flowcharts, playscripts, and workflows. Participants will actively discuss and revise policy and procedure sample documents for developing greater clarity in decision points, concision in standard operating procedures, and overall meaning in policy statements and guidelines.

Appropriate for all levels

Learning Objectives

  • Distinguish between policy writing and procedure writing best practices and needs
  • Develop policy and procedure planning tactics
  • Identify and integrate common procedure formats
  • Recognize how design can influence readability and usability
  • Practice writing for increased clarity, concision, and meaning