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Developed through years of expertise, CPS HR teaches up-to-date skills applicable on the job.

Addressing Performance Problems - Discipline and Documentation


If you supervise people, this course is a must! While supervisors hope that they won’t need to address performance problems, they need to know what to do when the time comes. This course provides a safe, confidential environment to learn what to do when performance problems occur. This course will teach manager show to identify performance problems and hold employees accountable to performance standards. It will also give supervisors tools and practice on how to have difficult conversations with employees and how to effectively coach employees to improved performance. Supervisors will also learn about the disciplinary process and performance documentation that will withstand legal scrutiny.

The course meets the requirements of Government Code 19995.4(c) of 20-hours of continuing professional education biennially for all levels of supervisors in state service.


• Understand the progressive discipline process

• Learn how to set tangible performance expectations

• Practice difficult performance discussions

• Practice writing documentation of performance issues