More Than 250
Developed through years of expertise, CPS HR teaches up-to-date skills applicable on the job.

Conflict Resolution


This one-day class will provide you with tools, techniques and practice in resolving work conflicts involving employees, co-workers, supervisors or customers. Strategies for win-win outcomes are emphasized in this interactive class, especially ways to guide a conflict from a competitive mode into a collaborative one.

Appropriate for all levels

• Identify the six sources of conflict in organizations

• Name the five styles of dealing with conflict

• Describe your own styles of coping with conflict

• Use each conflict style as appropriate

• Practice and encourage collaboration to resolve conflict