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Developed through years of expertise, CPS HR teaches up-to-date skills applicable on the job.

Introduction to Cultural Intelligence


Cultural intelligence or cultural quotient (CQ) is having the capacity to relate and work effectively with different groups of people and across cultures (including Big-C “Culture” and little-c “culture”). Cultural intelligence articulates core competencies and skill sets that allows organizations the ability to cultivate and develop effective DEI tools for its team members and leaders. Cultural intelligence goes beyond cultural awareness and political correctness. This module will examine the various elements of cultural intelligence and how to operationalize it in an organization.

This course meets the requirements of Government Code 19995.4(c) of 20-hours of continuing professional education biennially for all levels of supervisors in state service.

Appropriate for all levels
  • Examine the elements of cultural intelligence
  • Learn to cultivate and develop effective DEI tools